Returns & Refunds Policy

Effective Date: 25 February 2026

This policy is published by KANNA AL-ABDAA For Trading, operating commercially as “Kanaa” at www.thekanaa.com (CR No: 4030576132).

Kanaa (www.thekanaa.com) is the registered trade name of KANNA AL-ABDAA For Trading (كانا الابداع للتجارة)

CR No: 4030576132 | VAT: 310008477410003

Building No. 8003, King Abdulaziz Branch Road, Al Nadah District, Jeddah 23523, Saudi Arabia

Phone: +966 8001110301 | Email: [email protected]

At www.thekanaa.com, we want you to love every purchase you make. However, if you’re not completely satisfied with what you purchased , we offer a simple, transparent, and customer-friendly 14 days return policy to ensure you shop without guilt and worries.

• 14-Day Easy Returns

  www.thekanaa.com will accept a return within 14 days of delivery if:

  • The item is different from what was shown on the website (color, size, specs, etc.)
  • The item is damaged or defective
  • You changed your mind
• Eligibility for return

  To be eligible for return:

  • Return must be requested within 14 days of delivery
  • Product must be unused and in original packaging
• How to Initiate a Return

  You can request a return in 3 simple ways:

  • Email us at [email protected]
  • Call or WhatsApp us at +966 8001110301‬

  Please share your order number and our team will be happy to assist you with the returns.

• Who Ships the Return?
  • Once your return is approved, www.thekanaa.com will arrange pickup through our authorised shipping partners.
• Who Pays for Return Shipping?
  • www.thekanaa.com covers the return shipping cost.
• Tracking your Return

  You can track your returns via:

  • Email at [email protected]
  • SMS on +966 8001110301
  • Call us on +966 8001110301

• We will notify you via whatsapp and email when:

  • Return request is received in the warehouse
  • Return is processed
  • Refund is processed
• Refund Process
  • Refund is processed within 10 days
  • Amount will be credited to your original payment method (Bank/Card)
• Need Help?
• Company Name: KANNA AL-ABDAA
• Website : www.thekanaa.com
• Registered Office:
  Building No.8003, King Abdulaziz Branch Road Al Nadah District Jeddah 23523 Saudi Arabia
• CR Number : 4030576132
• VAT Registration Number : 310008477410003

Email: [email protected]

Customer Care: +966 8001110301