Warranty Policy

Last Updated: 26.02.2026

• At www.thekanaa.com we are committed to delivering only genuine products backed by trusted brand protection. Shop with complete confidence knowing that your purchase is secured by the following assurances:

• 1. Products with Official Manufacturer Warranty
  • Products sold on Kanaa are brand new and covered under the respective brand or manufacturer’s official warranty, as applicable in the Kingdom of Saudi Arabia. Warranty duration and terms are governed by the brand and manufacturer. Please refer to the product page for further details or reach out to our customer service team in case of any help needed ( Call +966 8001110301 or Email : [email protected])
• 2. Direct Brand Service Support for Repairs & Claims.
  • For repairs, servicing, or warranty claims on all gaming and Electronic products , customers are required to contact the authorized brand service center directly, ensuring faster turnaround and certified handling.
  • Our customer care team will gladly assist you in locating the nearest authorized service center and guiding you through theClaims process. ( Call +966 8001110301 or Email : [email protected]) Please note that the decisions on the warranty Claims / Charges if any etc are purely governed by the respective brand or manufacturer.
• 3. Damaged or Faulty on Arrival? We’ve Got You Covered
  • If a product is delivered damaged or found to be defective upon arrival, Kanaa will arrange for return and provide a replacement or refund in accordance with our return policy. Your peace of mind starts from the moment your order is delivered. Please feel free to reach us on ( Call +966 8001110301 or Email : [email protected])