Shipping Policy

Last Updated: 25.02.2026

This policy is published by KANNA AL-ABDAA For Trading, operating commercially as “Kanaa” at www.thekanaa.com (CR No: 4030576132).

Kanaa (www.thekanaa.com) is the registered trade name of KANNA AL-ABDAA For Trading (كانا الابداع للتجارة)

CR No: 4030576132 | VAT: 310008477410003

Building No. 8003, King Abdulaziz Branch Road, Al Nadah District, Jeddah 23523, Saudi Arabia

Phone: +966 8001110301 | Email: [email protected]

• 1. Shipping Charges
  • At the moment, www.thekanaa.com is offering Free Shipping to all its customers across the kingdom. There are no shipping charges, irrespective of the order value and the size of the shipments.
• 2. Shipping Across KSA.
  • www.thekanaa.com, through its logistics partners is delivering shipments to all the locations in the Kingdom of Saudi Arabia (Serviced by Saudi Post & AJEX).
  • www.thekanaa.com doesn’t offer shipments outside of the KSA to other GCC countries or any other global destination.
• 3. Order processing & Shipping Time
  • Depending on the destination (region), the shipping partner may take anywhere from 2-5 Business days to deliver the products (Expect delay in deliveries on account of Eid).
• 4. Tracking your Order
• You can track your order using the following 3 options.
• Tracking using “MY ACCOUNT”
  • Go to My Orders in your account.
  • Click Track Shipment on the order you want to track.
  • You’ll see real-time updates from the courier.
  • This facility is available only for customers who have signed up with www.thekanaa.com
• Customers who have checked out using Guest Checkout may Contact our customer service on +966 8001110301 or [email protected]
• All the customers would receive an Email with a tracking link once the shipment is handed over to the logistics partner. Use this link to track the order.
• 5. Customer Services
• Incase of any difficulty or additional support required – please contact our customer service on +966 8001110301 or [email protected]
• Company Name : KANNA AL-ABDAA
• Registered Office:
  Building No.8003, King Abdulaziz Branch Road Al Nadah District Jeddah 23523 Saudi Arabia
• CR Number : 4030576132
• VAT Registration Number : 310008477410003