Our Privacy Policy

Effective Date: 25/02/2026

• This policy is published by KANNA AL-ABDAA For Trading, operating commercially as “Kanaa” at www.thekanaa.com (CR No: 4030576132).

  Kanaa (www.thekanaa.com) is the registered trade name of KANNA AL-ABDAA For Trading (كانا الابداع للتجارة)

  CR No: 4030576132 | VAT: 310008477410003

  Building No. 8003, King Abdulaziz Branch Road, Al Nadah District, Jeddah 23523, Saudi Arabia

  Phone: +966 8001110301 | Email: [email protected]

  
  

  The privacy policy applies to www.thekanaa.com operated by KANNA AL-ABDAA (The Kanaa, we, our or us).

  Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Saudi PDPL when you use our website and app. By accessing our website or app, or providing your information, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with any part, please refrain from sharing personal data with us. All personal data (e.g., Name, Email, Mobile Number) is hosted on Adobe Commerce infrastructure mitigating cybersecurity risks. You may request to amend, delete, or hide your information and restrict promotional communications at any time. If you do not agree with any part of this policy, please refrain from sharing your personal data on our website and app.

• 1. Changes to This Privacy Policy

  We may update this Policy periodically. Updates take effect immediately upon posting with a revised date at the top. Continued use of our website or app constitutes acceptance of the updated Policy.

• 2. Information We Collect
  • A. Personally Identifiable Information (PII)

    This is information that can identify you as an individual. Depending on your interactions with our website and app, We may collect PII when you:

    • Create an account or subscribe to services.
    • Place an order or request services.
    • Participate in surveys, contests, or interactive features.
    • Communicate with our customer support team.

    PII may include:

    • Full Name
    • Email Address
    • Phone Number
    • Mailing Address (including PO Box)
    • Payment Details (processed via secure payment gateways; not stored on our site)
  • B. Non-Personally Identifiable Information (Non-PII)

    Non-PII is automatically collected and may include:

    • Browser type and version
    • Device information and operating system
    • IP address
    • Pages visited and time spent
    • Aggregated usage data for analytics
• 3. How We Use Your Information

  We use collected data to:

  • Provide and improve services: Process orders, personalize experiences, and enhance website/app functionality
  • Customer support: Respond to inquiries and manage accounts.
  • Marketing & communications: Send updates and promotions (opt-in only).
  • Analytics & research: Analyze trends to improve our offerings.
  • Legal & administrative purposes: Comply with laws, enforce policies, and protect rights.
• 4. Legal Basis for Processing

  Under Saudi law, including PDPL, personal data is processed based on:

  • Consent: Explicit agreement to use your data.
  • Contractual necessity: To manage our contractual relationship.
  • Legal Compliance: To adhere to legal requirements and regulatory obligations.
  • Legal compliance: To fulfill legal obligations.
  • Legitimate interests: For business purposes without infringing your rights.
• 5. Data Sharing and Disclosure

  We do not sell your personal data. Sharing occurs only for:

  • Trusted third-party services: Payment processors, delivery partners, email providers (bound to confidentiality).
  • Legal obligations: Compliance with law, subpoenas, or court orders.
  • Business transfers: In case of merger, acquisition, or sale of business; you will be notified of changes.
• 6. Cookies & Tracking Technologies

  We use cookies to:

  • Personalize your visit.
  • Analyze usage and improve functionality.
  • Deliver targeted ads (with consent).

  You may manage cookies through your browser. Disabling them may affect website/app functionality.

• 7. Security of Your Information

  We implement robust security measures including:

  • Encrypted servers and SSL transmissions
  • Restricted access by authorized personnel
  • Regular security audits and updates
• 8. Data Retention

  Data is retained only as long as necessary for the purposes described or as required by law. Obsolete data is securely deleted or anonymized.

• 9. Your Rights

  You may:

  • Access: Request a copy of your data.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request deletion, subject to legal retention requirements.
  • Object: Restrict processing for purposes like direct marketing.
  • Withdraw consent: At any time (does not affect prior lawful processing).

  Contact us to exercise these rights.

  Email: [email protected]

  Phone: +966 8001110301

• 10. Children’s Privacy
  • Purchases must be made by adults.
  • No direct data collection from children.
• 11. Third-Party Websites & Services

  Links to third-party sites are outside this Policy. Review their privacy policies as we are not responsible for third-party practices.

• 12. Advertising & Analytics

  Advertising: Third-party partners may use cookies for targeted ads (subject to their policies).

  Analytics: Aggregated data is used to improve marketing and user experience.

• 13. Opt-Out Options

  You can:

  • Unsubscribe from marketing emails.
  • Adjust browser settings to manage cookies.
  • Call us / email us for any other support required.
• 14. Contact Us

  For questions or concerns:

  • Company Name: KANNA AL-ABDAA
  • Registered Office:
    Building No.8003, King Abdulaziz Branch Road Al Nadah District Jeddah 23523 Saudi Arabia
  • CR Number : 4030576132
  • VAT Registration Number : 310008477410003
  • Email: [email protected]
  • Phone: +966 8001110301 ‬